I was sitting on hold today and it reminded me of an old job I had where I had to transfer calls. Once the Dean of the School called and asked to be transfered to a Director in our department. There was some tricky deal with transfering where you had to make sure a person wasn’t on hold before you sent it. So I did the transfer and then a good twenty to twenty-five minutes later my phone rings again. I pick it up and say the opening Hello and it’s the Dean and he tells me in a bothered tone that he has been sitting on hold for the whole time listening to classical music. I apologized dramatically and transferred him successfully.
But here’s the thing – who waits on hold for thirty minutes – when your office is downstairs from the place you’re trying to reach? It’s not like he had called the DMV or Social Security. I blame him. Laziness.
While trying to find a good image for this post I came across this blog – Funny! http://www.waitingonhold.blogspot.com/